FAQs

Do you have any Outlets?

Maaz Safder Fragrances (MS Fragrances) is an E-commerce based company. We do not have a store or outlet. But you can visit our experience center on I I Chundrigar Road, Karachi by contacting us from the contact page.

Are these Original?

Yes, they are original products from our team. 

Are you selling real products?

We are selling high-quality fragrances. Our perfume oils use high-quality ingredients to create a newly inspired aroma that you will like.

Maaz Safder Fragrances doesn’t compete with designer brands. We do not use any other fragrances and are not associated in any way with the designer brands or their manufacturers. All trademarks are property of their respective owners. We comply with the Competition Commission of Pakistan’s Act and Policies.

What is your Return Policy?

We are pleased to accommodate returns and exchanges within 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and the amount will be automatically credited to your bank account.

Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How long does it last?

Lasting varies for every perfume. The lasting duration of any fragrance depends on the application area, season, and quantity applied. The lasting of each perfume is written in the performance section of each perfume.

Why Should I buy from an Online Store?

Well, buying online and through brick-and-mortar stores have its advantages and disadvantages. On the internet, you can always search around perfume and read what it smells like and its notes. Plus our liberal exchange and return policy means that you can always return or exchange if you do not like it, all from the comfort of your home.

Do you use alcohol in your perfumes?

It is not possible to create perfumes without using alcohol, our spray has alcohol in it, however, roll-ons are only oil-based fragrances.

What’s the best way to store perfumes?

Perfume should always be kept in a cold dark place as sunshine can cause some chemical reactions in it, making the perfume smell different, sillage and projection may also seem different too.

Will my Namaz be Acceptable if I use your perfume, as it contains, Alcohol?

Alcohol is not dirty in itself and is acceptable to be utilized in medicines, perfumes, detergents, and other useful usages. This has to do with the fact that alcohol itself is not dirty, the ban is on the consumption/drinking of alcohol. The liquor (khamr) is banned in Islam. Liquor consists of sugar, alcohol, and water after the fermentation process. So any alcohol not passed through the fermentation process can be used. Keeping this fact in mind, usage of perfumes because of the alcohol content, irrespective of the concentration of alcohol in it is not prohibited or banned and namaz will be accepted.